Support

A message from the ICM-Bot Support Team
May 4, 2010
We are currently undergoing server maintenance. All support requests, questions, and e-mail messages can also be sent to icmbot@gmail.com to ensure a successful delivery!

If the user’s guide and FAQ pages don’t answer all of your questions, or if you are still experiencing any difficulties, feel free to contact us using the appropriate forms below.

General: Questions, Sales, Website, Affiliates

Support: Troubleshooting

Forms are processed between 10am and 4pm Eastern Time during business days. Support requests are answered within 12 to 24 hours, while general inquiries are answered within 24 to 48 hours.

General

1. Name(required)
2. Email(valid email required)
3. Department Questions Sales Website Affiliates
4. Message(required)
5. Verification

 

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Support

New! This form is replacing the HelpDesk section of our website. It will result in earlier responses from our support team, and provide you with more detailed information for any help you need.

1. Name(required)
2. Email (same used to purchase ICM-Bot)(valid email required)
3. Verification
4. Describe the problem you're experiencing(required)
5. Your operating System(required)
6. Poker site you're using ICM-Bot at(required)
7. Game type (example: NL sit & go)(required)
8. Buy-in (example: 6.50$)(required)
9. Turbo or regular(required)
10. # of entrants in the tournament(required)
11. # of players at the table (maximum)(required)
12. # of tables being played simultaneously(required)
13. Your screen resolution(required)
14. Your internet browser(required)
15. Additional hand history

 

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A message from the ICM-Bot Support Team
May 4, 2010
We are currently undergoing server maintenance. All support requests, questions, and e-mail messages can also be sent to icmbot@gmail.com to ensure a successful delivery!

Email

While we strongly urge you to use the support forms above, you may also contact specific departments at the following email addresses:

Troubleshooting
support@icmbot.com
Sales
sales@icmbot.com
Website
admin@icmbot.com
Affiliates
affiliates@icmbot.com