Troubleshooting

If you are experiencing any difficulties with ICM-Bot, we suggest taking the following steps in order to resolve your issue:

1. Make sure all of your settings are properly configured, and that you’ve read the instruction manual.
2. See whether your question is addressed in our common questions section.
3. See whether your question is addressed in the List of Common Errors and Solutions, listed below.
4. Use the Troubleshooting Form shown below, which sends your information directly to our support department for response within 24 hours.

Troubleshooting Form

1. Name(required)
2. Email (same used to purchase ICM-Bot)(valid email required)
3. Verification
4. Describe the problem you're experiencing(required)
5. Your operating System(required)
6. Poker site you're using ICM-Bot at(required)
7. Game type (example: NL sit & go)(required)
8. Buy-in (example: 6.50$)(required)
9. Turbo or regular(required)
10. # of entrants in the tournament(required)
11. # of players at the table (maximum)(required)
12. # of tables being played simultaneously(required)
13. Your screen resolution(required)
14. Your internet browser(required)
15. Additional hand history

 

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List of Common Errors & Solutions

Can’t find download link after purchase

Be sure to check your spam or junk mail folders, as some mail providers (such as Hotmail) accidentally filter all poker related e-mails, particularly if they include download links.

Download folder won’t open

If you are running Windows Vista, it is possible that the file type is not recognized. This may result in you saying strange code or numbers when you try to open it. Download WinRar3.71, install it, and try opening the folder with that.

ICM-Bot will not take any action at all. My player times out as a result

If you notice ICM-RTC has your table number in its window but is not making any calculations, it is likely because you do not have Microsoft .NET Framework 2.0 installed. Windows Vista users need a different version, Windows .NET Framework 3.5.

ICM-Bot is folding every hand, including AA, KK, QQ

If you are using Full Tilt Poker in a different language, this can slightly change the table dimensions and not allow ICM-Bot to perform its actions properly. Set the language to English and see if that fixes the problem. Also, make sure the poker game type is a 9-player (turbo or regular) NL sit and go tournament.